Privacy Policy
At Apartaments Comfort Calella, we are committed to protecting your privacy and ensuring the proper handling of your personal data. This Privacy Policy explains how we collect, manage, and use the information you provide to us through our website.
1. Data Controller
Responsible: Apartments Comfort Calella
Contact email: comfortcalella@gmail.com
2. Personal data we collect
We may collect the following personal data when you use our services or communicate with us:
- Name and surname
- Email address
- Phone number
- Postal address
- Information needed to manage reservations (dates, number of guests, preferences, etc.)
- Information provided through contact forms
- Technical data derived from the use of the website (cookies or browsing data, as detailed in the Cookies Policy)
- We do not request specially protected data (health, ideology, religion, etc.).
3. Purposes of the processing
We use your personal data only for the following purposes:
- Manage reservations, check-in and contracted services.
- To handle requests for information or inquiries made through forms or email.
- Send communications related to your booking or associated services.
- Improve the user experience on the website.
- Comply with applicable legal obligations.
- We never use your data for incompatible or undisclosed purposes.
4. Legitimization for the processing
Your data is processed based on:
- The execution of a reservation contract or service request.
- The user's explicit consent when contacting us or accepting the use of cookies.
- Compliance with legal obligations arising from tourism, tax or safety regulations.
- The legitimate interest in improving our services and ensuring the security of the website.
5. Data retention
The personal data provided will be kept for:
- The time needed to fulfill the purpose for which they were collected.
- The period required to address legal responsibilities arising from the provision of the service.
- In the case of consent for communications, until you request to unsubscribe or revoke said consent.
6. Communication of data to third parties
Your data will not be shared with third parties except in the following cases:
- Essential suppliers for managing the reservation (reservation software, payment gateway, etc.).
- Public administrations when required by current regulations.
- Companies that provide necessary auxiliary services (computer maintenance, servers, web hosting).
- In all cases, these third parties act as data processors, guaranteeing the confidentiality and security of your data.
7. International Transfers
We do not carry out international data transfers outside the European Economic Area, except in the following cases:
- the supplier provides adequate guarantees,
- or the user expressly authorizes it.
8. User Rights
You may exercise the following rights at any time:
- Access to your personal data
- Correction of incorrect or incomplete data
- Erasure (right to be forgotten)
- Limitation of treatment
- Opposition to treatment
- Data portability
- Withdrawal of consent at any time
- To exercise these rights, you can contact us at:
- Email: comfortcalella@gmail.com
- You will need to include a valid ID to verify your identity.
9. Information Security
We adopt the necessary technical and organizational measures to protect your personal data and prevent unauthorized access, loss, alteration or improper disclosure.
10. Links to third-party sites
Our website may contain links to external websites. We are not responsible for their privacy policies or their use of personal data.
11. Changes to the privacy policy
We reserve the right to update this Privacy Policy to adapt to legal or technical changes. The date of the last update will appear at the end of the document.
Last updated: November 20, 2025.